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Shipping, Return, and Payment Guidelines:

Shipping:

We provide Free Shipping on all orders within the contiguous 48 United States of America. You do not have to order a specific dollar amount or order a certain quantity to receive free shipping on your order.

Orders typically ship within 1 to 3 business days. Some items, such as pillows and mattress pads, may occasionally take longer to ship. Please contact us for a shipping estimate. We will email you to let you know if your order may take longer than 3 days to ship. If you would like to schedule your order for arrival on a specific date, please include a note in the comments section during checkout. We will call you to coordinate shipping with your delivery requirements.

On those occasions when you are facing a deadline, and you need wholesale bedding, linens, and housewares immediately, please call us at 803-599-5410 or use this contact form to email us before placing your order. We may be able to ship your order the same or next business day.

Returns, Exchanges, Shipping Errors, & Defective Products:

Customer Returns: Palmetto Linen Distributors, Inc. offers a 30-day return and exchange period on products that have not been used, laundered, and are still in the original packaging.

Non-Returnable Products: Custom Made Items, Fabric Table Cloths, Fabric Napkins, and Fabric Placemats are non-returnable. Contact us for fabric samples prior to ordering.

Credits and Refunds: We will credit or refund your purchase total minus the shipping charges incurred by us (shipping charges include the original Free Shipping Charges and the Return Shipping Charges) once the product is received new, unused in the original packaging.

Shipping Errors and Defective Products: We do everything possible to ensure that you receive the correct items ordered. Sometimes errors and manufacturer defects occur. On the rare occasion that the wrong or defective item(s) are delivered, please immediately contact us so that we can make it right for you. Items with manufacturer defects and incorrectly shipped items will be replaced as soon as possible at no additional cost to you.

We will be glad to help you with your return or exchange, call us at 803-599-5410 or email us using this form.

If you have questions about any items or if you would like to know if our wholesale bedding, linens, or housewares will fit your needs prior to ordering, give us a call at 803-599-5410 or use this contact form to email us with your request. We welcome the opportunity to help you with the questions, concerns, and samples to make sure you get the right products for your specific needs.

Payment Terms:

We accept electronic payment in the form of Visa, MasterCard, Discover, American Express, and PayPal. Terms of "Net 30" for payment via Check are available upon approval for businesses with good credit standing. If you prefer to establish credit terms with Palmetto Linen Distributors, Inc. for payment via check, please call 803-599-5410 or use this contact form to email us. We will be happy to speak with you about the best option for your needs.

Current customers wishing to place online orders with Net 30 Payment Terms: Under "Payment Method," choose the option "Pay using Credit Card" and select "Bill Me" as your Credit Card type.


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