Privacy Policy
Privacy Policy
Last Updated: April 23, 2026
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service and explains your privacy rights and how the law protects you.
We use your Personal Data to provide and improve the Service. By clicking "Accept" on our cookie consent banner or by voluntarily providing information to us, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
Account means a unique account created for You to access our Service.
Company (referred to as either "the Company", "We", "Us" or "Our") refers to Palmetto Linen Distributors, Inc, 1315 West Martintown Rd., North Augusta, SC 29860.
Cookies are small files placed on Your Device containing details of Your browsing history.
Personal Data is any information that relates to an identified or identifiable individual.
Service Provider means any natural or legal person who processes data on behalf of the Company. For the purposes of the California Invasion of Privacy Act (CIPA), these Service Providers act as an extension of the Company, and their processing of communications is done solely for the Company’s business purposes.
Usage Data refers to data collected automatically, such as IP addresses and browser metadata, used for routing and signaling to ensure the Service functions correctly.
Website refers to Palmetto Linen Distributors, accessible from https://www.palmettolinen.com.
Collecting and Using Your Personal Data
Types and Categories of Personal Data Collected
Identifiers: Email address, First and Last name, Phone number, and Shipping/Billing Address.
Usage Data (Routing & Signaling): Your Device's IP address, browser type, pages visited, and time spent. This information is used strictly for technical transmission, fraud prevention, and system integrity.
Interaction Data: Information regarding your interactions with our website, including data collected through forms or registration pages.
Sources of Personal Data
We collect personal data from the following sources:
First-Party Sources: Information you provide directly when creating an account, filling out forms, or making a purchase.
Third-Party Sources: Information from Service Providers such as payment processors, shipping carriers, and platform services.
Tracking Technologies and Cookies
We use cookies and similar technologies to operate, secure, and maintain our website, and, where permitted, to analyze performance.
Strictly Necessary (Essential) Cookies
Our website uses strictly necessary cookies required for core ecommerce functionality, including security, session management, shopping cart operation, checkout processing, consent management, and fraud prevention.
These cookies are deployed under applicable privacy laws as “strictly necessary” for the operation of the website and therefore do not require prior user consent.
The website cannot function properly without these cookies.
We utilize the following essential cookies:
FORNAX_ANONYMOUSID – Supports platform performance, stability, and operational analytics necessary for store functionality (Lifespan: 2 Years)
LASTVISITEDCATEGORY – Tracks last visited category to support navigation and breadcrumbs (Lifespan: Session)
RECENTLY_VIEWED_PRODUCTS – Stores recently viewed products for user convenience (Lifespan: Persistent)
SHOP_ORDER_TOKEN – Supports order processing during checkout (Lifespan: 1 Day)
SHOP_SESSION_TOKEN – Maintains user session and shopping cart (Lifespan: 1 Week)
SHOP_TOKEN – Identifies logged-in customers securely (Lifespan: 1 Week)
STORE_VISITOR – Tracks anonymous site usage for core functionality (Lifespan: 1 Day)
XSRF-TOKEN / SF-CSRF-TOKEN – Protects against cross-site request forgery attacks (Lifespan: Session)
SHOPPER-PREF – Stores essential preferences such as currency settings (Lifespan: 1 Week)
tracking-preferences – Stores user tracking preferences when consent tools are enabled (Lifespan: 2 Years)
bc_consent – Records whether a user has provided consent for optional tracking (Lifespan: Approximately 2 Years)
SHOP_SESSION_ROTATION_TOKEN / HOST-SHOP_SESSION_ROTATION_TOKEN – Supports secure cart and checkout sessions (Lifespan: 2 Weeks)
SHOP_DEVICE_TOKEN – Helps detect and prevent fraudulent login attempts (Lifespan: 1 Month)
athena_short_visit_id – Identifies short-duration visitor sessions for system functionality (Lifespan: 30 Minutes)
Some cookie names may vary as platform providers update or migrate naming conventions.
These cookies are implemented by our ecommerce platform provider, BigCommerce, and are required for the secure and proper operation of our website.
Non-Essential Tracking
Non-essential cookies and tracking technologies are only activated after you provide express consent through our cookie banner.
You may manage or withdraw your consent preferences at any time through our cookie settings tool.
Third-Party Video Playback
If you interact with embedded videos on our site, your interaction data may be shared with third-party providers that support video playback functionality.
California Invasion of Privacy Act (CIPA) Disclosure
In accordance with California law and current litigation standards, we provide the following disclosures:
Consent to Recording: By using our integrated communication tools, such as contact forms, you acknowledge and provide express prior consent to the processing of these communications by the Company and its authorized Service Providers.
No Unauthorized Wiretapping: Third-party tools used for analytics or customer support act as agents of the Company. Their access is limited to providing the services we request.
IP Address Collection: We process IP addresses and related metadata as routing information to maintain security and facilitate your connection to our servers.
Use and Sharing of Your Personal Data
The Company may use Personal Data to provide and maintain our Service, manage your account, and fulfill contractual obligations.
We may disclose your data:
With Service Providers: Including platform providers and operational partners necessary to conduct our business
For Legal Compliance: In response to valid legal requests or regulatory requirements
Corporate Transactions: In connection with mergers, sales of assets, or restructuring
Your Privacy Rights and How We Respond
You have the right to access, correct, or delete your personal data.
How to Exercise Rights: Submit a request through our Contact Us page or email us directly
Response Process: We verify your identity and aim to respond within 30 days
Information Security and Incident Notification
Security Measures: We implement administrative, technical, and physical safeguards designed to protect your data
Liability Disclaimer: No method of transmission or storage is completely secure, and we cannot guarantee absolute security
Incident Notification: We will provide legally required notifications in the event of a data incident
Children’s Privacy
Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Accessibility
We are committed to ensuring our website is accessible to individuals with disabilities in accordance with applicable accessibility standards.
Contact Us
Address:
1315 West Martintown Rd.
North Augusta, SC 29860