Privacy Policy

Last Updated: March 3, 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By clicking "Accept" on our cookie consent banner or by voluntarily providing information to us, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

  • Account means a unique account created for You to access our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our") refers to Palmetto Linen Distributors, Inc, 1315 West Martintown Rd. North Augusta, SC 29860.
  • Cookies are small files placed on Your Device containing details of Your browsing history.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service Provider means any natural or legal person who processes data on behalf of the Company. For the purposes of the California Invasion of Privacy Act (CIPA), these Service Providers act as an extension of the Company, and their processing of communications is done solely for the Company’s business purposes.
  • Usage Data refers to data collected automatically, such as IP addresses and browser metadata, used for routing and signaling to ensure the Service functions correctly.
  • Website refers to Palmetto Linen Distributors, accessible from https://www.palmettolinen.com.
  1. Collecting and Using Your Personal Data

Types and Categories of Personal Data Collected

  • Identifiers: Email address, First and Last name, Phone number, and Shipping/Billing Address.
  • Usage Data (Routing & Signaling): Your Device's IP address, browser type, pages visited, and time spent. Under CIPA, this "routing and signaling" information is used strictly for technical transmission, fraud prevention, and system integrity.
  • Interaction Data: Information regarding your interactions with our website, including data collected through interactive forms or registration pages.

Sources of Personal Data We collect personal data from the following sources:

  • First-Party Sources: Information you provide directly to us when creating an account, filling out forms, or making a purchase.
  • Third-Party Sources: Information derived from our Service Providers, such as payment processors, shipping carriers, and analytics partners.

Tracking Technologies and Cookies We use Cookies, beacons, pixels, and scripts to analyze our Service.

  • Necessary Cookies: Essential for website functionality and security.
  • Non-Essential Tracking: We do not deploy non-essential tracking technologies (such as marketing pixels or session recording) until you have provided express consent via our cookie banner.
  • Third-Party Video Playback: If you interact with embedded videos on our site, your interaction data may be shared with third-party advertising partners.
  1. California Invasion of Privacy Act (CIPA) Disclosure

In accordance with California law and current litigation standards, we provide the following disclosures:

  • Consent to Recording: By using our integrated communication tools (such as Contact Forms), you acknowledge and provide express prior consent to the recording and processing of these communications by the Company and its authorized Service Providers.
  • No Unauthorized Wiretapping: Third-party tools used for analytics or customer support act as agents of the Company. Their access to communications is limited to providing the services we have requested.
  • IP Address Collection: We process IP addresses and metadata as "routing information" to maintain the security of our store and facilitate your connection to our servers.
  1. Use and Sharing of Your Personal Data

The Company may use Personal Data to provide and maintain our Service, manage your account, and fulfill contracts. We disclose your data as follows:

  • With Service Providers: We share information with partners (like BigCommerce) to facilitate our business.
  • For Legal Compliance: We may disclose data to law enforcement or in response to valid legal requests.
  • Corporate Restructuring: Data may be shared during mergers, sales of assets, or corporate restructuring.
  1. Your Privacy Rights and How We Respond

You have the right to access, correct, or delete your personal data.

  • How to Exercise Rights: You may submit a request via our "Contact Us" page or by emailing us directly.
  • Response Process: We will verify your identity before processing the request and aim to respond to all valid requests within 30 days of receipt.
  1. Information Security and Incident Notification
  • Security Measures: We implement industry-standard administrative, technical, and physical security measures designed to protect your data.
  • Liability Disclaimer: While we strive to protect your data, we cannot guarantee absolute security; we include this liability disclaimer for our security practices.
  • Incident Notification: In the event of a data incident, we will furnish legally required notifications as mandated by federal and state law.
  1. Children's Privacy and Age Gating

Our Service does not address anyone under the age of 13. We do not knowingly collect information from children. If you are under the age threshold for your jurisdiction, you must not use this website.

  1. Accessibility

We are committed to ensuring our Online Services are accessible to individuals with visual, hearing, or other sensory disabilities in compliance with the Americans with Disabilities Act (ADA) and WCAG standards.

  1. Contact Us

Address: 1315 West Martintown Rd. North Augusta, SC 29860

Website: https://www.palmettolinen.com/contact-us/