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Shipping, Return, and Payment Guidelines:

Shipping:

Always Free Shipping: We provide Free Shipping on all orders within the contiguous 48 United States of America. You do not have to order a specific dollar amount or order a certain quantity to receive free shipping on your order.

How fast will my order ship? Orders typically ship within 1 to 3 business days. Some items, such as pillows and mattress pads, may occasionally take longer to ship. We will email you to let you know if your order may take longer than 3 days to ship. Contact us for an estimated shipping and transit time if you need delivery by a certain date. If you would like to schedule your order for arrival on or after a specific date, please include a note in the comment box during checkout. We will call you to coordinate shipping with your delivery requirements.

Need your order ASAP? On those occasions when you are facing a deadline, please call us at 803-599-5410 or use this contact form to email us before placing your order. We may be able to ship your order the same or next business day.

Returns, Exchanges, Shipping Errors, & Defective Products:

Customer Returns: Palmetto Linen Distributors, Inc. offers a 30-day return and exchange period on products that have not been used, laundered, and are still in the original packaging. The 30 day return period begins the day the items are delivered. Contact us immediately for your return authorization if you need to return items. Items returned without authorization will not be credited.

Non-Returnable Products - Contact us for samples prior to ordering.:
  • Items Marked Closeout, Clearance, Discontinued, and/or Sale.
  • Custom Made Items.
  • Face Masks.
  • Fabric Table Cloths
  • Fabric Napkins
  • Fabric Placemats
Shipping Errors and Defective Products: We do everything possible to ensure that you receive the correct items. Sometimes errors and manufacturer defects can happen. On the rare occasion that the wrong or defective item(s) are delivered, please immediately contact us so that we can make it right for you. Items with manufacturer defects and incorrectly shipped items will be replaced as soon as possible at no additional cost to you.

Credits and Refunds for Returns & Exchanges: You are responsible for all shipping costs plus a 10% restocking fee. Shipping costs include the original outbound free shipping cost and return shipping cost incurred by Palmetto Linen Distributors, Inc. Once the returned product is received in new, unused condition in the original packaging, your purchase total minus the shipping charges and restocking fee will be refunded or credited to your account. Items returned that have been used or washed will not be refunded or credited and will be donated or discarded.

We will be glad to help you with your return or exchange, call us at 803-599-5410 or email us using this form.

Product Questions and Samples: If you have questions about any items or if you would like to know if our wholesale bedding, linens, or housewares will fit your needs prior to ordering, give us a call at 803-599-5410 or use this contact form to email us with your request. We welcome the opportunity to help you with the questions, concerns, and samples to make sure you get the right products for your specific needs.

Payment Terms:

Accepted Payment Types: We accept electronic payment in the form of Visa, MasterCard, Discover, American Express, and PayPal. Terms of "Net 30" for payment via Check or ACH deposit are available upon approval for businesses with good credit standing.

Credit Approval for Terms of Net 30: If you prefer to establish credit terms with Palmetto Linen Distributors, Inc. for payment via check or ACH deposit, please call 803-599-5410 or use this contact form to email us. We will be happy to speak with you about the best option for your needs.

Placing Orders Online with Terms of Net 30: Customers that are approved for payment terms can place orders online by following the directions: When checking out, under "Payment Method," choose the option "Pay using Credit Card," then select "Bill Me" as your Credit Card type. This will allow you to send your order without entering a credit card. If you want the Net 30 Invoice to be emailed to an email address that is different from the main email on the order, please let us know in the order comments box.

Additional Terms & Conditions:

This site, www.palmettolinen.com, may contain accidental typographical errors or inaccuracies due to delayed information from manufacturing and supply partners. Palmetto Linen Distributors, Inc. reserves the right to correct any errors or inaccuracies including, but not limited to pricing, availability, shipping lead times, and other product information at any time without prior notice.


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