Shipping & Returns
Shipping, Returns, and Payment Guidelines:
Shipping:Free Shipping to Commercial Business Locations: We provide Free Shipping to commercial business locations within the contiguous U.S. A carrier imposed $4.85 per carton surcharge will be assessed on deliveries to residential and other non-business locations.
How fast will my order ship? Orders typically ship within 1 to 3 business days. Some items, such as pillows and mattress pads, may occasionally take longer to ship. We will email you to let you know if your order may take longer than 3 days to ship. Contact us for an estimated shipping and transit time if you need delivery by a certain date. If you would like to schedule your order for arrival on or after a specific date, please include a note in the comment box during checkout. We will call you to coordinate shipping with your delivery requirements.
Need your order ASAP? On those occasions when you are facing a deadline, please call us at 803-599-5410 or use this contact form to email us before placing your order. We may be able to ship your order the same or next business day.
Returns, Shipping Errors, & Defective Products:
Shipping Errors and Defective Products: We do everything possible to ensure that you receive the correct items. Sometimes errors and manufacturer defects can happen. On the rare occasion that the wrong or defective item(s) are delivered, please immediately contact us so that we can make it right for you. Items with manufacturer defects and incorrectly shipped items will be replaced as soon as possible at no additional cost to you.
Customer Initiated Returns: We provide a 30-day return period on products that have not been used, laundered, and are still in the original packaging. The customer will be responsible for all shipping costs which include our outbound shipping cost, (originally free to you) the return shipping cost, plus a 10% restocking fee.
Once the returned product is received in new, unused condition in the original packaging, your purchase total minus the shipping charges and restocking fee will be refunded or credited to your account. Used or washed items will not be refunded or credited. Please contact us immediately for authorization if you need to return items.
- Items Marked Closeout, Clearance, Discontinued, and/or Sale.
- Custom Made Items.
- Face Masks.
- Fabric Tablecloths
- Fabric Napkins
- Fabric Placemats
Product Questions and Samples: If you have questions about any items or if you would like to know if our wholesale bedding, linens, or housewares will fit your needs prior to ordering, give us a call at 803-599-5410 or use this contact form to email us with your request. We welcome the opportunity to help you with the questions, concerns, and samples to make sure you get the right products for your specific needs.
Payment Terms:Accepted Payment Types: We accept Visa, MasterCard, Discover, American Express, and PayPal. Terms of "Net 30" for payment via Check or ACH deposit are available upon approval for businesses with good credit standing.
Credit Approval for Terms of Net 30: If you prefer to establish credit terms with Palmetto Linen Distributors, Inc. for payment via check or ACH deposit, please call 803-599-5410 or use this contact form to email us. We will be happy to speak with you about the best option for your needs.
Placing Orders Online with Terms of Net 30: Customers that are approved for payment terms can place orders online by following the directions: When checking out, under "Payment Method," choose the option "Pay using Credit Card," then select "Bill Me" as your Credit Card type. This will allow you to send your order without entering a credit card. If you want the Net 30 Invoice to be emailed to an email address that is different from the main email on the order, please let us know in the order comments box.