Shipping & Returns

Free Shipping to Commercial Business Locations

Enjoy free shipping to commercial business locations within the contiguous U.S.  A carrier imposed $4.85 per carton surcharge will be assessed on deliveries to residential and other non-business locations.


How fast will my order ship? Orders typically ship within 1 to 3 business days. Bed pillows may occasionally take longer to ship. We will email you to let you know if your order may take longer than 3 days to ship. Contact us for an estimated shipping and transit time if you need delivery by a certain date. If you would like to schedule your order for arrival on or after a specific date, please include a note in the comment box during checkout. We will call you to coordinate shipping with your delivery requirements.

Need your order ASAP? On those occasions when you are facing a deadline, please call us at 803-599-5410 or use this contact form to email us before placing your order. We may be able to ship your order the same or next business day.
 
Undeliverable Shipments: We make every effort to be sure your order is shipped accurately and delivered in a timely manner.  Please note that the customer is responsible for our initial shipping costs along with the return shipping costs for any order that can't be delivered and is returned to us due to actions or inactions on the part of the customer. 
Reasons for this could be:
  • An inaccurate shipping address given to us.
  • Shipments to a location where no one is available to receive the delivery during normal delivery hours.
  • Refused shipments without our return authorization.
  • Other reasons that are beyond our control and a result of actions or inaction on the part of the person who placed the order.


Returns, Shipping Errors, & Defective Products:

Shipping Errors and Defective Products: We do everything possible to ensure that you receive the correct items. Sometimes errors and manufacturer defects can happen. On the rare occasion that the wrong or defective item(s) are delivered, please immediately contact us so that we can make it right for you. Items with manufacturer defects and incorrectly shipped items will be replaced as soon as possible at no additional cost to you.

Customer Initiated Returns: We provide a 30-day return period on products that have not been used, laundered, and are still in the original packaging. The customer will be responsible for all shipping costs which include our outbound shipping cost, (originally free to you) the return shipping cost, plus a 20% restocking fee.

Once the returned product is received in new condition in the original, unopened packaging, your purchase total minus the shipping charges and restocking fee will be refunded or credited to your account. Opened, used or washed items will not be refunded or credited. Please contact us immediately for authorization if you need to return items.

Why a Restocking Fee? We strive to provide exceptional service and high-quality products in new condition to our customers. To maintain this level of service and manage our operational costs effectively, we must implement a restocking fee for returned items.

When products are ordered, shipped to a customer, and then returned to us, there are several steps involved:

  1. The products are initially pulled from the warehouse, shipping labels created and applied to the corresponding cartons, then staged for shipping.
  2. Later, we receive an invoice from the shipping company for each order that is shipped which we must verify is accurate.  We then pay those shipping charges.
When products are returned to us additional steps are necessary:
  1. Initiating the return process begins with a conversation about the mistakenly ordered products and return process.
  2. Once we received the returned products, we have to create and credit the customer's account for the products cost minus the outbound shipping, return shipping and the restocking fee.  Later, we will receive an invoice and pay the additional charges for the return shipping.
  3. All shipping labels must be carefully removed from the returned cartons to ensure they can be reshipped accurately.
  4. Any cartons that were damaged from being shipped twice have to be repackaged.
  5. The returned cartons then have to be restocked in the appropriate locations.

These steps involve both time and resources.  The restocking fee helps us cover the costs associated with customer-initiated returns.  We hope this explanation helps you understand why there is a restocking fee.

Undeliverable Shipments: Please note that the customer is responsible for our initial shipping costs along with the return shipping costs for any order that can't be delivered and is returned to us due to actions or inactions on the part of the customer. 
Reasons for this could be:
  • An inaccurate shipping address given to us.
  • Shipments to a location where no one is available to receive the delivery during normal delivery hours.
  • Refused shipments without our return authorization.
  • Other reasons that are beyond our control and a result of actions or inaction on the part of the person who placed the order.
Non-Returnable Products - Contact us for samples prior to ordering.:
  • Items Marked Closeout, Clearance, Discontinued, and/or Sale.
  • Custom Made Items.
  • Fabric Tablecloths
  • Fabric Napkins
  • Fabric Placemats

Product Questions and Samples: If you have questions about any items or if you would like to know if our wholesale bedding, linens, or housewares will fit your needs prior to ordering, give us a call at 803-599-5410 or use this contact form to email us with your request. We welcome the opportunity to help you with the questions, concerns, and samples to make sure you get the right products for your specific needs.